FAQS

WHO DO I CONTACT WITH QUESTIONS?
Please email help@nohble.com with any questions.

HOW MUCH DOES SHIPPING COST?
We provide free standard shipping on orders of $75 or more within the contiguous United States. Orders under $75 will be charged standard USPS shipping rates based on weight.

DO YOU SHIP TO P.O. BOXES?
We do not ship to P.O. boxes.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Please allow 2-4 business days for order processing and shipment, and an additional 2-4 business days for delivery. Express 2 day shipping orders will be processed in 1 business day and delivered within 2-3 business days. Orders placed over the weekend will not be processed until the following business day.

WHEN ARE NEW ITEMS RELEASED?
New released products will be announced via our eNewsletter and Instagram.

DO YOU RESTOCK INVENTORY?
Yes so please check out stock periodically because all restocks are not announced. 

CAN I CANCEL AN ORDER?
Any cancellation requests are subject to approval. Please note, we are unable to grant cancellations if your order is already in the processing of being filled. Furthermore, orders we believe were placed with a “bot” type service may or may not be canceled at our discretion and face a 20% cancellation fee. It is not our responsibility to control a buyer’s “bot.”

CAN I GET A REFUND OR MAKE AN EXCHANGE?
Yes, but you must meet the following qualifications:

  1. Items must be returned within 30 days from the day you receive your order.
  2. Merchandise must be unworn, tags attached, and free of ANY defects.
  3. If the above requirements are met, a refund will be granted for the original amount paid for the merchandise via online store credit. Shipping costs are not refunded. Return shipping costs are not included.
  4. If you would like to receive payment back to your original form of purchase, you will be assessed a 20% restocking fee. 
If you would like to exchange your item(s) for a different size or color, please return the purchased item for a credit and place a new order for the desired item.
 
HOW DO I MAKE A RETURN?
  1. Click the link to the Nohble Return Center
  2. Merchandise must be unworn, tags attached, and free of ANY defects.
  3. If the above requirements are met, a refund will be granted for the original amount paid for the merchandise via online store credit. Shipping costs are not refunded. Return shipping costs are not included.
  4. Please DO NOT tape the shipping label directly to any shoe box. This makes the product unsellable and these packages will be refused and returned to the sender.
  5. Once the return is processed the customer will be granted an online store credit equal to the amount of item(s) returned, minus the return shipping fee (fees vary by size, weight and location). A shipping label will be generated upon request of a return. The online store credit CANNOT be used for in-store purchases or phone orders.
  6. If you would like to receive payment back to your original form of purchase, you will be assessed a 20% restocking fee. 

WHERE DO I SHIP MY RETURNS?

You may ship your return to the following address within 30 days of the receipt of your shipment:

Nohble
135 County Avenue
Secaucus, NJ 07094

Please visit our Returns section for further instruction.

DECLINED CREDIT CARD?
We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days. For a more accurate timeline we suggest contacting your bank.

CAN I RETURN MY ONLINE ORDER TO ANY NOHBLE STORE LOCATIONS?
Please contact help@nohble.com  for further information.

WHAT TYPES OF PAYMENT DO YOU ACCEPT IN-STORE?

  1. We do not accept personal checks.
  2. All credit card purchases must be verified with a valid government issued photo ID.
  3. We accept VISA and Mastercard only.

WHAT IS YOUR IN-STORE RETURN POLICY?

  1. Regular and sale merchandise may be returned and/or exchanged within 30 days of purchase. Proof of purchase is required. We cannot accept any returns without proof of purchase.
  2. Any returned merchandise must be in new condition – unused, unworn, and re-sellable - including box and tags in original condition where applicable.
  3. A valid government issued ID must be presented at the time of return and/or exchange.
  4. Under no circumstances will cash refunds be issued. Store credit and/or exchanges only.
  5. All returns and exchanges are subject to Management approval. Management has the right to refuse returns of any item, at any time, for any reason.
  6. Store credit and gift cards are non-refundable and cannot be redeemed for cash except where required by law. Lost or stolen cards cannot be replaced or reissued. Nohble shall have no liability to you for lost or stolen store credit and/or gift cards or their use by third parties.
  7. All FINAL SALE items cannot be returned or exchanged for any reason.
  8. Any shipping and handling charges are non-refundable.

Please contact help@nohble.com  for further information.

HOW YOU DO HANDLE RELEASES?

We post on @nohble (Instagram, Twitter, Facebook) as well as send out emails to our mailing list detailing release procedures which can include first come first serve, online and/or in-store raffles, and Frenzy. 

For more information about Frenzy please see below:
FRENZY FAQ

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