FAQS
Nohble FAQs
WHO DO I CONTACT WITH QUESTIONS?
Please email mailto:help@nohble.com with any questions.
HOW MUCH DOES SHIPPING COST?
Orders will be charged standard USPS shipping rates based on weight. Prior to checkout you will receive the total cost.
DO YOU SHIP TO P.O. BOXES?
We do not ship to P.O. boxes.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Please allow 2-4 business days for order processing and shipment, and an additional 2-4 business days for delivery. Express 2-day shipping orders will be processed in 1 business day and delivered within 2-3 business days. Orders placed over the weekend will not be processed until the following business day.
MY ORDER WAS RETURNED TO SENDER?
In cases where orders were returned to sender, you will be given a refund minus shipping charges to your original form of purchase.
WHEN ARE NEW ITEMS RELEASED?
New released products will be announced via our eNewsletter, on our social media channels, and blog. Follow @nohble on Facebook, Instagram and Twitter and sign up for our mailing list for the latest.
DO YOU RESTOCK INVENTORY?
Yes so please check out stock periodically because all restocks are not announced.
CAN I CANCEL AN ORDER?
Any cancellation requests are subject to approval. If your order has already shipped, cancellation will be rejected.
MY ORDER WAS CANCELLED FOR "FRAUD"?
Nike and Jordan products have had their "add to cart" buttons disabled and instead replaced with an "order by email" button.
Any actions by a customer to circumvent the "order by email" process will automatically be canceled and may result in a 20% restocking fee.
For all other products, we reserve the right to cancel orders and assess a 20% restocking fee at our discretion due to customer violations of the release terms and conditions, use of "bots" and or VPN, or suspicious card activity.
I MADE A PURCHASE BUT MY ORDER WAS LATER CANCELLED? WHY?
The most common reasons orders are cancelled are because:
- bill to and ship to addresses did not match (please use Paypalor ShopPay if you wish to select different bill to and ship to addresses for your order)
- credit card credentials could not be authenticated
- the order was flagged as fraudulent
- violation of release policy
Usually you can resubmit your order (with the exception of release violations) once you fix the underlying cause for the cancellation. If you have further questions, email us at mailto:help@nohble.com for additional assistance.
CAN I GET A REFUND OR MAKE AN EXCHANGE?
Yes, but you must meet the following qualifications:
1. Items must be returned within 30 days from the day you receive your order.
2. Merchandise must be unworn, tags attached, and free of ANY defects.
3. For in-store purchases, you will receive store credit if you present your original store receipt. No copies or photos of receipts are accepted.
4. If you ordered online, a refund will be granted for the original amount paid less shipping costs. Return shipping costs are your responsibility. You are responsible for your own shipping label.
5. If the merchandise you receive is damaged or you received the wrong merchandise, Nohble will pay for return shipping and provide you with a shipping label. However, you must provide proof of damage or missing item. The picture or video must have a date and time stamp and must be within 2 days of receipt of shipment. Email your proof to mailto:help@nohble.com. If your pictures and video are valid, we will supply you with a prepaid return shipping label.
If you would like to exchange your item(s) for a different size or color, please return the purchased item for a credit and place a new order for the desired item.
HOW DO I MAKE A RETURN ONLINE?
1. Click the link to the Nohble Return Center
2. Merchandise must be unworn, tags attached, and free of ANY defects.
3. Follow the above procedures.
4. Please DO NOT tape the shipping label directly to any shoe box. This makes the product unsellable and these packages will be refused and returned to the sender.
5. Please see above for return policy. Store credit cannot be used online.
WHERE DO I SHIP MY RETURNS?
You may ship your return to the following address within 30 days of the receipt of your shipment:
Nohble
135 County Avenue
Secaucus, NJ 07094
Please visit our Returns section for further instruction.
DECLINED CREDIT CARD?
If your credit card is declined, it means that there were insufficient funds to cover the purchase and Nohble did not receive any money. Nohble, therefore, cannot issue you a refund. If the charge appears on your account as pending or processing, contact your credit card. The process resulting from a declined transaction is entirely controlled by your bank. We have no control or ability to affect the outcome or timeline.
CAN I RETURN MY ONLINE ORDER TO ANY NOHBLE STORE LOCATIONS?
Please contact mailto:help@nohble.com for further information.
WHAT TYPES OF PAYMENT DO YOU ACCEPT IN-STORE?
1. We accept cash, all credit cards as well as Apple Pay and Google Pay and other similar mobile payment services. Checks are not accepted.
2. All in store purchases using credit cards or mobile payment services will be verified with a valid government issued photo ID.
WHAT IS YOUR IN-STORE RETURN POLICY?
1. Regular and sale merchandise may be returned and/or exchanged within 30 days of purchase. Proof of purchase is required. We cannot accept any returns without the original receipt as proof of purchase.
2. Any returned merchandise must be in new condition – unused, unworn, and re-sellable - including box and tags in original condition where applicable.
3. A valid government issued ID must be presented at the time of return and/or exchange.
4. Under no circumstances will cash refunds be issued. Store credit and/or exchanges only.
5. All returns and exchanges are subject to Management approval. Management has the right to refuse returns of any item, at any time, for any reason.
6. Store credit and gift cards are non-refundable and cannot be redeemed for cash except where required by law. Lost or stolen cards cannot be replaced or reissued. Nohble shall have no liability to you for lost or stolen store credit and/or gift cards or their use by third parties.
7. All FINAL SALE items cannot be returned or exchanged for any reason.
8. Any shipping and handling charges are non-refundable.
Please contact mailto:help@nohble.com for further information.
HOW YOU DO HANDLE RELEASES?
We post on @nohble (Instagram, Twitter, Facebook and other social media channels), send out emails to our mailing list, and post to our blog detailing release procedures which can include first come first serve, online and/or in-store raffles. Please note, we reserve the right to cancel orders at our discretion due to customer violations of the release terms and conditions, use of "bots" and or VPN, or suspicious card activity. Attempts to violate release policy will result in your order being cancelled and you will be assessed a 20% restocking fee.
HOW DO I PLACE A CURBSIDE PICK UP ORDER?
1. In your checkout cart, select Pick Up
2. You will receive a pick-up notification via email when your order is available for pick up. Do not come to the store UNLESS you have received your "Order is ready for pick up" email.
3. Please bring photo ID and a copy of your pick-up notice. Your photo ID must match your billing address details. We are unable to release orders if the credentials do not match..
Please further note, some items may not be in stock at each location. If you are unable to select the pick-up option, please email mailto:help@nohble.com and we will help process your multi-location pick up order.
